“If they want to increase case acceptance, dentists need to do a better job explaining to patients the why behind things happening with their mouth, not the what.”
When you look at the freedom productivity allows, it all comes down to great case acceptance. Unfortunately, because so many dentists are tied to insurance companies, they have a tendency to limit their diagnosis depending on what insurance will cover and what patients will agree to.
What we teach and talk about at Productive Dentist Academy is improving case acceptance with comprehensive treatment plans. By only diagnosing what we think a patient wants to hear, we are making assumptions about their needs. And we’re not really giving them our best and highest care. So today, I want to talk about some of the secrets I’ve learned about communicating well with patients including:
- “Need” vs. “relationship”
- Why diagnosing risk factors helps educate patients
- Determining what is your responsibility as the doctor and what is the patients’
https://productivedentist.com/podcasts/the-productive-dentist-podcast/episode-171-prioritizing-the-why-instead-of-the-what/
Prioritizing the Why, Instead of the What