Creating a Remarkable Dental Practice: The Physical Environment

Credit Details
This electronically delivered self-instructional program is designated for 1.75 hours of CE credit by Farran Media.
AGD Code: 550.

The fee to view this course is $36. This cost includes the fee to take the exam and claim your CE credits.

Synopsis:
Every aspect of the practice environment has an effect on the patient experience, from the physical environment, to the technology, to the words and actions of the team members. Small changes can make a tremendous difference. This course goes into detail on every aspect of creating an environment that patients respond to as consumers, based on human nature, neuroscience and years of practice results.

The next part of the course deals with improving the results of the front desk. Often the most vulnerable part of a practice is what happens in that first phone call. Hiring the right person, giving them the proper training and incentivizing them is critical, and understanding what new patients are expecting, and all the forms of communication you need to master are all explained in the course.

Educational Objectives:
Upon completion of this course, you should be able to:

• Why patients respond the way they do
• The technologies that have the most impact on case acceptance
• What the modern patient expects from a dental practice
• How to train and improve your front desk team

Description of Speaker:
A nationally recognized speaker, Fred is the author of two best-selling books, Everything is Marketing: The Ultimate Strategy for Dental Practice Growth, and Becoming Remarkable: How to Create a Dental Practice Everyone Talks About. He was the co-founder of 1-800-DENTIST and is considered the leading authority on dental practice marketing. Calling on his 30+ years of experience in consumer marketing to dental patients, Fred uses a lively and entertaining approach to help practices maximize their production and long-term success. His website is www.fredjoyal.com

Disclosure:
In the past 12 months, the lecturer/speaker declares that he has had a financial interest, arrangement or affiliation within the field of dentistry or health care with the following: Fortune Management, NASP, and Patterson.

Legal Disclaimer:
The CE provider (Farran Media) uses reasonable care in selecting and providing content that is accurate. The CE provider, however, does not independently verify the content or materials. The CE provider does not represent that the instructional materials are error-free or that the content or materials are comprehensive. Any opinions expressed in the materials are those of the author of the materials and not the CE provider. Completing one or more continuing education courses does not provide sufficient information to qualify the participant as an expert in the field related to the course topic or in any specific technique or procedure. The instructional materials are intended to supplement, but are not a substitute for, the knowledge, expertise, skill and judgment of a trained health care professional.

Licensure:
Continuing education credits issued for completion of online CE courses may not apply toward license renewal in all licensing jurisdictions. It is the responsibility of each registrant to verify the CE requirements of his/her licensing or regulatory agency.

State CE Requirements:
Click Here for CE requirements by state. Please note that this information is current as of the time of listing. This information is subject to change at any time from the state boards. For the most up-to-date information, please contact your state board directly.

Refund Policy
There are no refunds for Online CE courses. Please contact technical support if you run into technical difficulty.

For any questions, please contact Nareg Apelian, DMD, Director of Continuing Education at nareg@farranmedia.com